top of page
Like
Creatik 202512116296.jpg

OX LAN RESTAURANT GROUP PTY LTD ACN 692 737 974 (“Ox Lan”, “we”, “us”, or “our”) and any independently owned Ox Lan franchisees (“Ox Lan Franchisees”) are committed to protecting your privacy and handling your personal information responsibly.

 

This Privacy Policy explains how we collect, use, store, and disclose your personal information. By using our websites, mobile applications, social media channels, in-store systems or by otherwise providing personal information to us, you consent to this Privacy Policy.

1. Information We Collect and Hold

We may collect personal information about you when you:

​

  • use our websites, including oxlan.com.au, online ordering platforms, or internal systems (“Websites”);

  • use any Ox Lan mobile or tablet applications (“Apps”);

  • interact with us through social media or digital channels;

  • communicate with us electronically, physically, or through any other medium; or

  • are in or around our stores, including where images or audio are captured by CCTV, body-worn cameras or other security systems.

​

These channels are collectively referred to as “Collection Channels.”

Types of personal information

Information collected may include:

​

  • name, email address, phone number, date of birth and delivery address;

  • payment details (handled securely via third-party processors) and transaction history;

  • loyalty program participation and entitlements;

  • social media handles;

  • images, audio and video captured in or around store premises;

  • information you provide directly through customer support, forms or feedback channels.

Website/App data

Depending on device permissions and usage, we may collect:

​

  • Location data for delivery or store-finder functions;

  • Transaction data, including products ordered, date/time, amount paid and loyalty records;

  • Usage behaviour, including pages visited, features used, preferences selected;

  • Device data, such as operating system, hardware model, device identifiers and network;

  • Log data, such as IP addresses, access times, browser type and pages viewed;

  • Employment data for job applicants, employees or contractors.

Third-party sources

We may receive information when:

​

  • you create or sign in using a social media account;

  • you participate in promotions, offers or competitions run with third parties;

  • delivery or payment partners share information as part of order processing;

  • it is otherwise lawful for third parties to disclose the information.

​

We may combine information from these sources to enhance your experience and improve our services.

2. How Ox Lan Collects Information

We collect personal information when you:

​

  • place orders via Websites, Apps, delivery partners, kiosks or in stores;

  • join loyalty programs, promotional campaigns or competitions;

  • contact us by message, email, phone, social media or in person;

  • browse our Websites or Apps;

  • create or sign into an account;

  • visit stores where security systems operate; or

  • apply for employment or undertake training with Ox Lan or a franchisee.

Device permissions

Mobile platforms (iOS, Android) may request your authorisation to access functions such as camera, photos, microphone, notifications or location. You can adjust permissions at any time in your device settings.

3. Cookies and Passive Collection

Cookies, pixels, tags and similar technologies may collect:

​

  • browsing activity and behaviour,

  • session information,

  • device identifiers,

  • preferences and settings.

 

This information may be combined with personal information to personalise your experience. By using our Websites or Apps, you consent to these tracking technologies.

4. Purposes for Collecting, Holding, Using and Disclosing Information

We collect, hold, use and disclose personal information for purposes including:

​

  • processing, fulfilling and managing orders;

  • operating, maintaining and enhancing Websites, Apps and digital systems;

  • verifying identity and maintaining account functionality;

  • processing payments and issuing receipts;

  • administering loyalty and rewards programs;

  • ensuring safety and security in stores and surrounding areas;

  • providing marketing communications, offers, promotions and events (unless you opt out);

  • responding to customer enquiries and complaints;

  • conducting market research, data analytics and service development;

  • assessing and managing employment applications and HR processes;

  • administering competitions, promotions and giveaways;

  • customising your App or Website experience;

  • sharing information with trusted service providers, delivery partners, technology vendors and professional advisers;

  • supporting franchisee operations where relevant; and

  • complying with legal obligations and regulatory requirements.

​

If you do not provide requested information, we may be unable to deliver certain services, process orders or handle your enquiries.

5. Sharing Your Personal Information

We may share personal information with:

​

  • Ox Lan Franchisees,

  • delivery and logistics partners,

  • payment processors,

  • IT, cybersecurity and marketing service providers,

  • consultants, accountants, auditors and legal advisers,

  • competition partners and promotional agencies,

  • data-hosting and cloud infrastructure providers.

 

We may also disclose information to government agencies or law enforcement if required by law or necessary for safety or compliance.

6. Opt-Out and Communication Preferences

You may opt out of:

​

  • marketing emails via the unsubscribe link,

  • push notifications via device settings,

  • personalised data use through App profile settings,

  • all App communication by deleting the App.

 

Transactional and legally-required communications may still be sent.

HAND-PULLED NOODLES LANZHOU

Privacy Policy

bottom of page